The other day, the public face of Mr. Tang Fan Xinshi: as a television direct marketing companies believe in "free replacement" propaganda, the "pie" to "trap" and spent 1,980 yuan only bought a market value of about 600 Yuan Zapai phone.
TV shopping and online shopping, as a new way to shop, be more and more consumers of all ages. Consumers a telephone, light, the mouse will be able to wait for your favourite items Onsite, Guangshang Chang saved the trouble, and affordable. However, behind the convenience benefits, as credibility mechanism is not yet perfect, no direct contact with buyers and sellers, consumers lack of sufficient evidence and other reasons, this way to shop there more risk of product quality. "God" were injured after the IPR protection is often very difficult road.
Consumers: Free replacement was originally a hoax
The other day, the public face of Mr. Tang Fan Xinshi: as a television direct marketing companies believe in "free replacement" propaganda, the "pie" to "trap" and spent 1,980 yuan only bought a market value of about 600 Yuan Zapai phone.
In mid-October last year, Mr Tang television through a direct sales company to buy a cell phone has spent 1,680 yuan. June 24 this year, Mr. Tang received the TV direct sales company customer service call, said many customers buy the phone and tong after reflect the same quality problems, the company decided to take the form of free replacement Recovery. Specific processes: the company will be mailed to a value of 1,980 yuan tong of the new Nokia mobile phones and there are 1,500 yuan a savings card, as long as Mr. Tang payment to buy a new phone, then 1,500 yuan is as old cell phone after depreciation The Fan Haikuan.
Although the old phones did not find any problems, but think of only 480 yuan will be able to fill the new brand name for Taiwan's mobile phone, echocardiography of the tong action.
July 8, Mr. Xu received a parcel sent from the company. At that time, he would like to open parcel inspection, but the courier staff told him that only money can open first, and even cargo problems, can only be associated with the sale of the company. Mr. Tang to pay money to be End opening a package, only inside a strange brand of mobile phones, a box over the end of the air did not see to find the missing savings card.
Tong immediately called to the sale of the company. The other said, this may be the wrong goods, said re-shipped within three days. May be one week later, Mr. Tang has less looking forward to the packets, and then call customer service hotline has been no answer. And Mr. Tang took the "other" to the mobile phone shop to more than advice, we all said basically no one heard of this brand of mobile phones, and with the performance of Zapai mobile phones, also in the market value of around 600 yuan.
Products not the sender address on the package by mail, courier unit is Langfang Post Bureau, the telephone call is in Beijing, Who is the responsibility of this product » Knowingly deceived the tong is Yitouwushui. He was also called to Beijing's industrial and commercial sector, the absence of instruments such as certificates, the business sector can not be accepted.
CC: difficult to defend their right to lack of evidence
Reporters from the City Council was informed that Mr. Tang and similar experience, only Guilin has many.
City Consumer Protection Committee of a staff member said, as television shopping and the rise of online shopping, followed by more and more complaints. First half of this year, he received only nine TV shopping, online shopping consumer complaints. One consumer rights infringement of all sorts: some goods and advertising, publicity of the inconsistencies; some quality problems exist, the seller may be unwilling to replace, repair; some Yicichonghao, the sale of counterfeit products. And the replacement of scams like that, Mr. Tang is no longer the first victim.
Last month, a consumer through the Internet from Guilin to buy a batch of goods, hand and found the quality of the goods there is an obvious problem, we Guilin complaints to the Consumer Council. Fortunately, the seller is in Guilin, industry and commerce departments have registered, through this channel, the Consumer Council of staff who help customers in Hong Kong to recover the money. However, the staff admitted that TV shopping network shopping and consumer complaints, deal with it is very difficult, mostly ignored by the seller, the success rate is very low.
The staff member said, the seller has dared Buren Zhang, mainly in the hands of consumers shopping lack of evidence. Remit of the television shopping and shopping on the Internet using the main methods of payment, in addition to transfer form the hands of consumers, there is no other shopping vouchers. As transfer form, send only specify the issues, not specifically identify the functions of goods, models, etc., if disputes arise, it is difficult to have enough evidence to prove the responsibility of the seller. With many online transactions are inter-provincial trade in different localities, and many are not registered in the business sector, so deal with it very difficult.
"Mr. Tang similar to the experience, we have dealt with and there is really no way to collect the money can only express sector loan will be detained. True if the seller can be held, but rather express the wrong department." Staff of the Road To safeguard their rights in the embarrassing position.
Counsel: to take proper trading
"Since the courier sector to the collection of money for the manufacturers, sales, there will certainly interested, how can the delivery of goods by the critics say, totally irresponsible, for such 'sham' open the door» " Hoodwinked the tong say their challenge.
The pair built a high law firm lawyers said that under the "People's Republic of contract law," the 290th section, the courier company has agreed in a reasonable period of time during or safe transport of goods to the agreed place to The recipient's obligations. If the courier company which is in accordance with the agreed terms of the contract of carriage of goods will be delivered to the recipient integrity, not in breach of contractual obligations, are not liable if the company can prove that courier and postal staff in the course of a violation of contractual obligations, Or a theft, in exchange packets of goods, conspiracy to defraud the sender and the addressee, and other violations, should bear the corresponding legal liability.
Why the increasingly popular TV shopping, online shopping Nishajuxia » Gao believes that TV shopping, online shopping is essentially a contract for the sale, General Principles of Civil Law in our country, contract law, advertising law, criminal law, the Product Quality Law, and so on a clear legal norms, it is not a question of legal norms did not sound.
Gao said that consumers were deceived due to a supervision department responsibilities to consumers their own risk prevention awareness, the seller's credit, and other factors. In order to prevent consumers in the TV shopping network in the shopping and deceived, on the one hand, the supervision departments should strengthen supervision of the one hand, consumers should enhance their shopping in the risk prevention awareness, to take safety, proper trading and use of timely Legal measures to safeguard their rights.
To try to avoid eating Yaba Kui, the city's Consumer Protection Commission of a staff member suggested that consumers shopping or whether the television shopping network, should not rely on advertising. Shopping should be verified before the seller's some information, select a good reputation, well-known, the strength of strong direct marketing companies or professional television shopping site; shopping bills should be requested to facilitate a problem after the IPR protection. The staff also learned that there are now some well-known professional shopping site, the "first inspection, after the payment" of third-party payment, which will enable the quality of goods more secure.
TV shopping and online shopping, as a new way to shop, be more and more consumers of all ages. Consumers a telephone, light, the mouse will be able to wait for your favourite items Onsite, Guangshang Chang saved the trouble, and affordable. However, behind the convenience benefits, as credibility mechanism is not yet perfect, no direct contact with buyers and sellers, consumers lack of sufficient evidence and other reasons, this way to shop there more risk of product quality. "God" were injured after the IPR protection is often very difficult road.
Consumers: Free replacement was originally a hoax
The other day, the public face of Mr. Tang Fan Xinshi: as a television direct marketing companies believe in "free replacement" propaganda, the "pie" to "trap" and spent 1,980 yuan only bought a market value of about 600 Yuan Zapai phone.
In mid-October last year, Mr Tang television through a direct sales company to buy a cell phone has spent 1,680 yuan. June 24 this year, Mr. Tang received the TV direct sales company customer service call, said many customers buy the phone and tong after reflect the same quality problems, the company decided to take the form of free replacement Recovery. Specific processes: the company will be mailed to a value of 1,980 yuan tong of the new Nokia mobile phones and there are 1,500 yuan a savings card, as long as Mr. Tang payment to buy a new phone, then 1,500 yuan is as old cell phone after depreciation The Fan Haikuan.
Although the old phones did not find any problems, but think of only 480 yuan will be able to fill the new brand name for Taiwan's mobile phone, echocardiography of the tong action.
July 8, Mr. Xu received a parcel sent from the company. At that time, he would like to open parcel inspection, but the courier staff told him that only money can open first, and even cargo problems, can only be associated with the sale of the company. Mr. Tang to pay money to be End opening a package, only inside a strange brand of mobile phones, a box over the end of the air did not see to find the missing savings card.
Tong immediately called to the sale of the company. The other said, this may be the wrong goods, said re-shipped within three days. May be one week later, Mr. Tang has less looking forward to the packets, and then call customer service hotline has been no answer. And Mr. Tang took the "other" to the mobile phone shop to more than advice, we all said basically no one heard of this brand of mobile phones, and with the performance of Zapai mobile phones, also in the market value of around 600 yuan.
Products not the sender address on the package by mail, courier unit is Langfang Post Bureau, the telephone call is in Beijing, Who is the responsibility of this product » Knowingly deceived the tong is Yitouwushui. He was also called to Beijing's industrial and commercial sector, the absence of instruments such as certificates, the business sector can not be accepted.
CC: difficult to defend their right to lack of evidence
Reporters from the City Council was informed that Mr. Tang and similar experience, only Guilin has many.
City Consumer Protection Committee of a staff member said, as television shopping and the rise of online shopping, followed by more and more complaints. First half of this year, he received only nine TV shopping, online shopping consumer complaints. One consumer rights infringement of all sorts: some goods and advertising, publicity of the inconsistencies; some quality problems exist, the seller may be unwilling to replace, repair; some Yicichonghao, the sale of counterfeit products. And the replacement of scams like that, Mr. Tang is no longer the first victim.
Last month, a consumer through the Internet from Guilin to buy a batch of goods, hand and found the quality of the goods there is an obvious problem, we Guilin complaints to the Consumer Council. Fortunately, the seller is in Guilin, industry and commerce departments have registered, through this channel, the Consumer Council of staff who help customers in Hong Kong to recover the money. However, the staff admitted that TV shopping network shopping and consumer complaints, deal with it is very difficult, mostly ignored by the seller, the success rate is very low.
The staff member said, the seller has dared Buren Zhang, mainly in the hands of consumers shopping lack of evidence. Remit of the television shopping and shopping on the Internet using the main methods of payment, in addition to transfer form the hands of consumers, there is no other shopping vouchers. As transfer form, send only specify the issues, not specifically identify the functions of goods, models, etc., if disputes arise, it is difficult to have enough evidence to prove the responsibility of the seller. With many online transactions are inter-provincial trade in different localities, and many are not registered in the business sector, so deal with it very difficult.
"Mr. Tang similar to the experience, we have dealt with and there is really no way to collect the money can only express sector loan will be detained. True if the seller can be held, but rather express the wrong department." Staff of the Road To safeguard their rights in the embarrassing position.
Counsel: to take proper trading
"Since the courier sector to the collection of money for the manufacturers, sales, there will certainly interested, how can the delivery of goods by the critics say, totally irresponsible, for such 'sham' open the door» " Hoodwinked the tong say their challenge.
The pair built a high law firm lawyers said that under the "People's Republic of contract law," the 290th section, the courier company has agreed in a reasonable period of time during or safe transport of goods to the agreed place to The recipient's obligations. If the courier company which is in accordance with the agreed terms of the contract of carriage of goods will be delivered to the recipient integrity, not in breach of contractual obligations, are not liable if the company can prove that courier and postal staff in the course of a violation of contractual obligations, Or a theft, in exchange packets of goods, conspiracy to defraud the sender and the addressee, and other violations, should bear the corresponding legal liability.
Why the increasingly popular TV shopping, online shopping Nishajuxia » Gao believes that TV shopping, online shopping is essentially a contract for the sale, General Principles of Civil Law in our country, contract law, advertising law, criminal law, the Product Quality Law, and so on a clear legal norms, it is not a question of legal norms did not sound.
Gao said that consumers were deceived due to a supervision department responsibilities to consumers their own risk prevention awareness, the seller's credit, and other factors. In order to prevent consumers in the TV shopping network in the shopping and deceived, on the one hand, the supervision departments should strengthen supervision of the one hand, consumers should enhance their shopping in the risk prevention awareness, to take safety, proper trading and use of timely Legal measures to safeguard their rights.
To try to avoid eating Yaba Kui, the city's Consumer Protection Commission of a staff member suggested that consumers shopping or whether the television shopping network, should not rely on advertising. Shopping should be verified before the seller's some information, select a good reputation, well-known, the strength of strong direct marketing companies or professional television shopping site; shopping bills should be requested to facilitate a problem after the IPR protection. The staff also learned that there are now some well-known professional shopping site, the "first inspection, after the payment" of third-party payment, which will enable the quality of goods more secure.
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